I started over 20-years ago as an agent working in a 300-seat call center. The company was big on customer service and my job was to make sure customers were happy. I LOVED that job and have been involved in the call center business ever since.
I have designed and built contact center software- for example, as the founder and CEO of MyACD which is an ACD/IVR offering in the cloud (known today as inContact). And I have owned and operated a successful call center outsource business. I graduated from the University of Utah with a degree in Computer Science and Business.
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